Quality Policy and CSR

At Bülte, quality and responsibility are at the heart of our approach since 1956. Our quality policy, in line with ISO 9001:2015, is based on continuous improvement, customer satisfaction, and the trust of our partners.

Our Vision

We strive to be a trusted partner for our customers, suppliers, and employees. Our quality and Corporate Social Responsility (CSR) policy reflects our determination to guarantee the reliability of our products, ensure the safety of our clients, and build long-term relationships with all our partners.

Our vision is based on three pillars:

Quality: delivering flawless products and services
Trust: developing lasting and transparent relationships
Sustainability: integrating responsible practices into all our activities

By combining quality standards with social responsibility, Bülte is committed to a forward-looking approach.

Our Quality Commitments

Meeting the expectations of all stakeholders
We are committed to satisfying the expectations of our customers, producers, and employees. The quality of our products and services remains one of our key objectives.
Placing the customer at the heart of quality
Our customers’ judgement of our products and services is the main benchmark for evaluating our quality.
Ensuring reliability and punctuality
Our customers expect not only reliable products but also efficient services. Deliveries must always be carried out on time.
Offering an attractive portfolio
We seek to inspire our customers through a product portfolio that is regularly enriched and adapted to their needs.
Handling every request with rigour
Quotations, samples, complaints, and specific requests are handled with care and efficiency. Confirmed deadlines are strictly observed.
Involving every employee
Every employee contributes to the implementation of our quality policy. Each person must perform their work with care and report any quality risk to their manager if they cannot resolve it directly.
Focusing on error prevention
Eliminating an error is not enough: its root cause must be corrected. Error prevention always takes precedence over correction.
Selecting reliable suppliers
The quality of our products depends on the quality of raw materials and traded goods. We require our suppliers to deliver optimal quality and to strictly comply with legal obligations, including REACH and RoHS.
Controlling and correcting when necessary
Despite our vigilance, errors may occur. We have therefore implemented detection procedures, such as visual inspections upon receipt and dispatch of goods.
Guaranteeing product safety
Some of our products are intended for food contact. Product safety and consumer health protection are therefore our top priorities.
Complying with regulations and customer requirements
We strictly adhere to all applicable laws and regulations. Our quality guidelines are binding, and we also ensure compliance with our customers’ specific requirements.

These commitments are implemented and monitored within our quality management system, ensuring traceability, continuous improvement, and regulatory compliance. This system is ISO 9001 certified.

Our Approach to CSR

In addition to our quality policy, we are progressively implementing a Corporate Social Responsibility (CSR) strategy. Our ambition is to combine industrial performance, environmental protection, and social commitment.

Environmental responsibility

We work to reduce the environmental impact of our activities by optimising our processes and promoting eco-responsible practices across our organisation:

optimising packaging to reduce plastic waste,
recovering and recycling production scrap,
selecting raw materials compliant with REACH and RoHS,
reducing the energy consumption of our sites.

Social responsibility

Our employees are at the heart of our success. We foster a safe, inclusive, and motivating work environment where everyone actively contributes to achieving our objectives:

strict compliance with health and safety regulations,
ongoing training and skills development,
promotion of equal opportunities and diversity,
respectful and motivating working conditions.

Sustainable partnerships

We build long-term relationships with our customers and suppliers, based on trust, transparency, and mutual commitment:

transparent and ethical collaboration with our suppliers,
selecting partners who respect environmental and social standards,
committing to responsible innovation with our customers,
developing solutions for the food industry while ensuring safety and compliance.

Responsible governance

We promote a participative and transparent governance model:

cross-functional communication between departments,
employee involvement in strategic discussions,
decisions aligned with our ethical and responsible values,
a management culture based on trust and collaboration.

Our CSR approach is constantly evolving. We continue to strengthen our actions, set new measurable objectives, and further involve our teams and partners. This continuous improvement dynamic enables us to build a more responsible and sustainable business model for the future, while preserving the company’s family heritage.